Swiss-Bell Hotel Kuantan

It's not bad but I'm not sure I'll be back to this hotel again 3 things to improve 1. The internet is vv unstable. It's bad given its 4 star status 2. The aircond is dirty. Please see the photo. Must do cleaning more often 3. It's advised to have 1 more sofa in the living room. I stay in the family room and a 2-seated sofa is not enough.

Had a splendid family vacation - 2 adults, 3 children under the aged of 8. room was huge (that's a plus point, really). The pool is great for the kids too. Location wise: Splendid! Breakfast: Okay.. Parking: plenty and convenient not so great (but not really an issue to us): - no enforcement on the correct pool attire - elevators was slow

The view is superb. Prices are reasonable. There are few areas of improvement Swimming pool area lots of damages flooring and might cause tripping Hazzard seems quiet sometime yet to repairs. Room ceiling fan speed not adjustable. Checked with counter . I have no choice but to turn it off.

1st time here for buffer ramadan.. Amazingly serve. Outdoor and indoor space. Kambing bakar was perfectly cooked. Many types of food you can enjoy. Suggest to go there during weekdays. More space and not crowded. Prayer room also spacious

Bad experience with the room on level 15. The air conditioning made a loud leaking sound, similar to an open water pipe. It was so noisy that we couldn’t sleep for two nights. We almost changed hotels, but considering the RM250++ per night rate, it felt like a waste of money. On the first night, we requested a room change, but they only sent a technician to check the air conditioner. The noise stopped for the first five minutes after the technician arrived, but it came back every time we turned the air conditioner on. When we asked to change rooms, they seemed reluctant to accommodate us. Even though the room had a great view, the air conditioning noise was extremely annoying—it sounded just like a leaking water pipe. I even recorded a video of the noise, but unfortunately, I can’t upload it. On top of that, there was no mention anywhere on the booking site, that the kids’ swimming pool was closed for repairs. Another huge disappointment. We brought our toddler along, and you can imagine the tantrum when they saw the pool but weren’t allowed to swim. So frustrating to deal with, especially when things were already falling apart. Thankfully, the staff were very friendly, but the room and overall experience were definitely not worth the price. So disappointed...